Frequently Asked Questions

Hey there! Got any questions on your mind? Check out our FAQs section for some quick answers. If you’re still unsure about something, feel free to hit us up and we’ll get back to you ASAP! Have a great day!

How is this different from a regular visit?

We provide the same level of professional care as a traditional doctor’s office, but more conveniently because we’re 100% online and you don’t have to wait days for an appointment.

Just like a traditional doctor’s office, our doctors and nurse practitioners need to ask you questions to work out whether it’s safe and appropriate to give you care. If appropriate, we can write a prescription and send it to our own mail order pharmacy or to a pharmacy near you.

Is this a safe way to get care?

It is, as long as you answer our questions fully and truthfully and you read the important information we provide throughout our website, especially the information we send you about your treatment plan. Before you take your medicine it’s essential that you read the detailed information we provide about your treatment plan so that you can weigh the risks and benefits of the medicine we’ve prescribed.

Who can use our service?

You must be at least 18 years old to use Tele365. Please make sure you tell us your legal name and correct date of birth – if your name and DOB don’t match what’s on your photo ID, we may not be able to treat you.

Please make sure to check out the FAQs for the specific service you’d like to use in order to verify any unique requirements or limitations.

Is the service private/secure?

Yes. We have a legal duty to protect your personal health information and have put in place a number of safeguards.

Why do I need to take a picture of myself in the website?

State regulations require that our medical providers see who we’re treating, so that’s why we may ask you to take a picture of yourself and your photo ID.

Will my insurance cover my consultation fee?

No, insurance won’t cover the cost of your medical consultation.

How quickly will you review my request for treatment?

In short, super fast!

How super fast depends upon the service you’re completing a visit. We aim to review everything within 24 business hours

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